Frequently Asked Questions
What happens if the order is placed after the cut-off time?
If the order is placed after the cut off time, you will receive the order next business day.
When and how can I cancel an order?
Within 24 hours of placing your order you are able to cancel it by calling our customer services at +91-9110636079 Mon-Sat (9am-6pm) or emailing us at [email protected], provided that the order has not been shipped. After 24 hours we will not be able to cancel your order. Once you have cancelled, the money will be refunded to you. Refunds can take up to 10 business days.
How do I know my order has been confirmed?
When you complete an order online, you should see a page showing your order and payment details. Shortly after, we'll send you a confirmation email. All registered users can also sign in to "My Account" to check their recent orders. For issues, contact us at +91-9110636079 Mon-Sat (9am-6pm) or write to [email protected].
How do I check the current status of my orders?
After placing your order, you'll receive a confirmation email with tracking details. Registered users can sign into "My Account" to view order status anytime. You can also reach our customer service at +91-9110636079 Mon-Sat (9am-6pm) or at [email protected].
What payment methods are accepted?
Rightgifting.com accepts the following payment methods: Online payment by Master/Visa credit cards, online payment by debit cards, net banking from most banks in India. We are also accepting PayTm.
Can I pay for the items using cash?
No, Cash on Delivery (COD) payments are currently disabled.
How much does delivery cost?
The delivery cost for the product is calculated based on the weight and destination.
Can I change my delivery address?
Depending on the product and how recently you placed your order, you may be able to change your delivery address within 3-4 hours of placing the order. Contact our customer service at +91-9110636079 Mon-Sat (9am-6pm) or email [email protected]. *Please note that we do not guarantee the change of delivery address.
Can I amend my order? (E.g. change the quantity, size or colour)?
Yes, you can amend your order (size, colour or quantity) but only within 1 hour of placing the order with us.
I placed an order as a guest, how do I track it?
You can track your guest order by clicking the 'Track my Order' link at the top of any page on Rightgifting.com and entering your order ID.
Can I return my product and get a refund?
Customized products cannot be returned or refunded. Only ready-made products are eligible for returns and refunds.
How can I write a product review?
If you have owned or used one of our products, you can write a review on the product page by clicking "Write a Review". Your review helps other buyers make informed decisions.
How do I contact Rightgifting.com?
You can contact us by calling +91-9110636079 Mon-Sat (9am-6pm) or emailing [email protected].